Cancellation, Returns & Refunds

We understand that there may be an occasion when you may wish to return a product to us. We have a 30-day returns policy to enable you to return products to us in appropriate circumstances. This returns policy applies to customers in England, Scotland, Northern Ireland and Wales.

You may cancel your order by giving us notice of cancellation within 30 days of the date of delivery. Such notice may be given by emailing or faxing to the email address or facsimile number set out on our web site. If you are cancelling because of any problem with the goods, please notify us of the problem at the time of cancellation.

On cancellation, you must return the goods to us at your cost unless the goods are being returned because they are faulty or incorrect goods, in which case we will meet the cost of return but we ask that you allow us to nominate the carrier.

The returned product must be unused, in its original packaging, with any labels still attached, and in a condition enabling us to sell the product as new.

We will give you a refund for the full price of any product properly returned by you in accordance with the terms of this returns policy (excluding the original delivery charges and excluding the costs of returning the product to us).

We will usually refund any money received from you using the same method originally used by you to pay for your purchase. We will process the refund due to you as soon as possible and, in any event, within 30 days following the day we received your returned product.

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